Shipping policy

Currently, we ship exclusively to Germany and Austria. Shipping costs are calculated at checkout and depend on the size and weight of your order. We strive to process all orders within three to four business days. Please note that orders are not processed on public holidays. If this applies, you will find up-to-date information in our banner.

Please note: Some products in our shop are handled entirely by our external partners. Both shipping and returns are managed directly by them. Please make sure to check the respective partner’s terms and conditions.

As soon as your order is ready for shipment, you will receive a notification from us. You can track your package via the link in the email or directly on the DHL website. If you can’t find your tracking code, feel free to email us at shop@raus.life.